Customer Resources



Talk to a board-certified doctor 24/7/365


Skip the drive, skip the waiting room … the doctor will see you NOW!

  • Mobile device: Teladoc app; choose Apple iOS or Android
  • Computer: teladoc.com
  • Phone: 800-Teladoc (835-2362)
  • Getting better just got easier!

    If you have a WPS Health Insurance individual or small group health plan1, you have access to telehealth services from Teladoc®. You can talk to board-certified doctors by phone or video 24/7. You can request a visit on demand or schedule it for the time that works best for you. Use it at home, work or while traveling. Doctors can even prescribe medication when necessary.

    Doctor visits via phone, video or internet, when YOU need them.
    • Talk to doctors without leaving your home or work
    • Reduce exposure to other illnesses by avoiding the waiting room
    • Avoid costly visits to emergency rooms and urgent care centers
    • Accessible via mobile app, computer, or phone

    Who is eligible for telehealth services?

    Any customer with a metal-tier WPS health plan—individual or group—can take advantage of Teladoc services!

    Get started

    All you need to do is register and activate your account. It’s easy!

    1. Log on to teladoc.com, or download the Teladoc Mobile App; choose Apple iOS or Android.
      You can also call 800-Teladoc to speak with a representative who will assist you in setting up your account.
    2. Create a username and password.
    3. Welcome! The doctor will see you now.

    Connect with a doctor

    After you complete your registration, you are ready to connect with a physician via phone, video, or internet, anytime you need care!

    What conditions can a Teladoc physician treat?

    The on-call doctors can treat a variety of minor medical conditions, including:  
    Allergies Colds and flu Insect bites Sore throats
    Arthritic pain Diarrhea Pharyngitis Sports injuries
    Asthma Headaches/migraines Rashes Sprains and strains (minor joint trauma)
    Bronchitis Infections Respiratory infections Vomiting
    Cellulitis Conjunctivitis (pink eye) Sinusitis And more!

    Connect with a therapist from wherever you feel most comfortable2

    Beginning Jan. 1, 2019, behavioral health services are available! You can get care from board-certified psychiatrists, psychologists, or licensed therapists for help with anxiety, eating disorders, depression, family difficulties, and more. Set up an appointment any day of the week between 7 a.m. and 9 p.m. local time.

    Connect with a dermatologist2

    Beginning Jan. 1, 2019, dermatology services are available! Take advantage of dermatology services for psoriasis, skin infections, eczema, and other skin conditions via the Teladoc app or website. You get care from dermatologists by uploading images of your skin condition to a secure online message center. The doctor replies via the same secure message center within two business days and you can follow up with the doctor at no extra cost within seven days after the visit.

    How billing works

    For plans with a telehealth visit copay, the copays will be the same for behavioral health and dermatology services as for general medical services. For all other plans, the fees billed ($200 or less for behavioral health services, $75 for dermatology services, and $45 for most other services)3 are subject to the plan’s deductible and coinsurance.

1This service is optional for large and self-funded groups. If you are a group leader for a large or self-funded group, check your policy or talk to an agent for more information on adding this great benefit for your employees. 2Behavioral health and dermatology services are not available with the WPS Short-Term Health Plan. 3Fees billed by our approved telehealth provider are subject to change.

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