WPS is updating security for exchange of X12 files.
Effective immediately, the discontinuation of the WPS Bulletin Board System (BBS) and the MOVEit Gateway transition are on HOLD while we focus on improvements for the new system.
Attention Trading Partners: Upcoming Password Changes
In support of WPS’ commitment to securing the personal information of the customers we serve, we will be further strengthening the password requirements for WPS Community Manager (WCM), Gateway Express, and Display & Reporting.
When the date of the update is finalized, WPS EDI will send additional communication.
If you have any questions, please contact our EDI Help Desk staff:
CAQH Help Desk: Temporary Limited Hours
The CAQH help desk is temporarily working limited hours, from 12 p.m. to 5 p.m. ET, Monday through Friday. Outbound calling and email support will also be provided on reduced hours.
The EnrollHub portal will be online 24/7.
They are working to restore full service as soon as possible and apologize for any inconvenience this may cause.
TriWest VA, Arise, and WPS 835 Remittance Delay: March 2-3, 2020
We are currently experiencing a delay in TriWest VA, Arise, and WPS 835 remittance advice for March 2-3 going out. We are working on the problem and will send out an update once we have resolved the issue.
We apologize for any inconvenience this may cause you.
The WPS Corporate Services–EDI department has a dedicated team whose primary function is to consult and serve providers regarding Electronic Data Interchange (EDI) use. Our team is experienced in dealing with a variety of provider specialties, billing services, and software vendors.
We continue to offer and improve our superior EDI software products based on our Trading Partners’ needs, as well as our supplemental EDI products, such as Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), and real-time eligibility and claim status transactions
WPS Health Insurance has years of experience in EDI transaction processing. We provide EDI services to our Trading Partners for WPS Health Insurance, TRICARE East Region, TRICARE Overseas, TRICARE For Life, Medicare MAC J5 Parts A and B, MAC J8 Parts A and B, Arise Health Plan, Aspirus Arise, and the Department of Veterans Affairs (VAPC3) contracts.
We look forward to working closely with all of our Trading Partners to provide excellent EDI service and support today and into the future. Providers who are interested in becoming an EDI Trading Partner with WPS should contact our EDI team.