with new EDI Express Enrollment (E3) System.
TRICARE For Life—Missing ERAs created on 6/21/2018
If you are enrolled in Electronic Remittance Advice for TRICARE For Life, you may encounter missing ERAs for files created on 6/21/2018. This is unfortunately due to an issue with the creation of ERAs for that specific date. WPS is working to re-create the missing ERAs. However, it is not currently known when these will be available. In lieu of receiving ERAs, please go to the TRICARE4u.com portal to retrieve remittance information.
Acknowledgment Issue—Multiple Acknowledgments Generated for the Same Claim File
WPS is aware that some of our trading partners have intermittently received multiple claim acknowledgments (277CA) for the same claim file. When multiple acknowledgments are received, one accurately displays accepted/rejected claims, and the others indicate the file is a duplicate. The duplicate file acknowledgments are typically received on the same day as the original, valid acknowledgment and should be disregarded. We are working to address the system issue associated with this situation and apologize for any confusion caused by the multiple acknowledgments.
WCM Captcha Fix—5/21/2018
WPS deployed an update on the evening of May 21 to the WPS Community Manager (WCM) website to resolve an issue with the Captcha used during registration or the resetting of passwords. Though this update will be transparent to most users, it may be necessary for a small number of users to clear their browser cookies before the updated website is displayed.
WPS has received requests to research and send certain acknowledgment and remittance files that appear not to have been received by our trading partners. We are currently experiencing a system database issue that does not allow us to complete the necessary research to locate and send files created between 4/24/18 – 5/5/18. We are working to resolve this issue as quickly as possible, and will be able to complete the research on all requested files soon.
The WPS Corporate Services–EDI department has a dedicated team whose primary function is to consult and serve providers regarding Electronic Data Interchange (EDI) use. Our team is experienced in dealing with a variety of provider specialties, billing services, and software vendors.
We continue to offer and improve our superior EDI software products based on our Trading Partners’ needs, as well as our supplemental EDI products, such as Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), and real-time eligibility and claim status transactions
WPS Health Insurance has years of experience in EDI transaction processing. We provide EDI services to our Trading Partners for WPS Health Insurance, TRICARE East Region, TRICARE Overseas, TRICARE For Life, Medicare MAC J5 Parts A and B, MAC J8 Parts A and B, Arise Health Plan, Aspirus Arise, EPIC Specialty Benefits, and the Department of Veterans Affairs (VAPC3) contracts.
We look forward to working closely with all of our Trading Partners to provide excellent EDI service and support today and into the future. Providers who are interested in becoming an EDI Trading Partner with WPS should contact our EDI team.