PC-Print 4.3.0 and later versions are not compatible with Windows XP. Windows XP end of life was April 8, 2014. Part A providers using Windows XP should continue to use version 4.2.6 of PC-Print until they are able to upgrade to a newer version of Windows. PC-Print 4.3.0 and later versions display the English descriptions for the claim adjustment reason codes (CARCs), remittance advice remark codes (RARCs) and Group codes at the claim and line levels, as well as indicating the appropriate Council for Affordable Quality Healthcare Committee on Operating Rules For Information Exchange (CAQH CORE) business scenario. PC-Print version 4.2.6 displays the CARC, RARC, and group codes, but the English descriptors and CAQH CORE business scenarios for these codes will not be displayed. Part A providers who have Windows XP still will need to refer to the Washington Publishing Company website to get the English descriptors for these codes and the CAQH CORE website to get the CORE Code Combination business scenarios.
You will need to go to your Control Panel and remove the previous version of PC-Print before installing the 7.0.4 version of the program.